A Firm Stand with a Human Touch
- Media Communications
- Jul 11
- 1 min read
Date: July 11, 2025
Location: Baltimore, MD
The Story:
Security personnel at a local grocery store encountered a man who had been found sleeping on the property on two prior occasions today. The individual was once again on site for the third time and was initially non-compliant when asked to leave. Following protocol, Centennial Protection Group (CPG) officers contacted Baltimore City Police, who responded and assisted in formally issuing a banning/trespass notice.
After continued conversation and support from the CPG officers, the man became cooperative, expressed understanding, and agreed to leave the premises. Before departing, he quietly asked if someone could help him get something to eat.
Without hesitation, Officer S. Randall escorted him inside the store and purchased water, energy drinks, and snacks, allowing him to leave with something in hand and a sense of dignity.
Corporal D. Sullivan, Supervisor at Centennial Protection Group, highlighted the significance of compassion and respect in security enforcement:
“What stood out to me was Officer Randall’s willingness to help someone in need, even after a ban was issued. Despite the difficult circumstances, the individual was treated with dignity and respect. This balance between firm enforcement and human kindness is what truly defines effective security work and what we practice and stress at CPG.”
The Difference:
Enforcing the rules didn’t mean turning off empathy. In that small gesture, Officer S. Randall showed that even in difficult moments, people facing hard times deserve to be treated with compassion, kindness, and recognition of one’s dignity.
Protecting people sometimes means more than enforcing rules!
Contact:
Jennifer Sampson, Media Relations Coordinator
Centennial Protection Group
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